A Better Support
Experience Awaits
Service, Designed with You in Mind.
Anytime you need us.
Rapid Response
Call, email, or text. Our support team is available to respond in as little as 10 minutes or less.
Nights and Weekends
Can't wait? We offer night and weekend on-site appointments for the most urgent issues.
24/7 Access
Issues don't follow a schedule. That's why our team is available around-the-clock for remote troubleshooting.
System Monitoring
Avoid pesky disruptions. Let our team monitor the health of your system and detect issues proactively.
A Professional and Efficient Support Team
Friendly & Effective Remote Support
Fast & Reliable On-Site Support
Choose the Level of Support That's Right for You
and get 8% off with Annual Billing
| Plan feature | Essentials Plus | Priority | Proactive | Signature |
|---|---|---|---|---|
| Unlimited 24/7 Remote Support | Included | Included | Included | Included |
| Guaranteed Remote Support Response Times | 60 mins | 30 mins | 30 mins | 10 mins |
| Access to Advanced Remote Support Appointments* | Included | Included | Included | Included |
| Prioritized Scheduling | Not included | Included | Included | Included |
| Night + Weekend Appointments*(subject to availability) | Not included | Included | Included | Included |
| Discounted Service Labor | Not included | Included | Included | Included |
| On-Site Support Timeline*(for urgent issues) | Not included | 3 business days | 3 business days | 1 business day |
| Annual System Assessment | Not included | Not included | Included | Included |
| Proactive System Monitoring | Not included | Not included | Included | Included |
| Skip the Line, Every Time | Not included | Not included | Not included | Included |
| Monthly Pricing | $59 | $129 | $199 | $399 |
| Annual Pricing | $651 | $1,425 | $2,197 | $4,405 |
Essentials Plus
$59/monthor $651/year with annual billing
- Unlimited 24/7 Remote SupportIncluded
- Guaranteed Remote Support Response Times60 mins
- Access to Advanced Remote Support Appointments*Included
- Prioritized SchedulingNot included
- Night + Weekend Appointments* (subject to availability)Not included
- Discounted Service LaborNot included
- On-Site Support Timeline* (for urgent issues)Not included
- Annual System AssessmentNot included
- Proactive System MonitoringNot included
- Skip the Line, Every TimeNot included
Priority
$129/monthor $1,425/year with annual billing
- Unlimited 24/7 Remote SupportIncluded
- Guaranteed Remote Support Response Times30 mins
- Access to Advanced Remote Support Appointments*Included
- Prioritized SchedulingIncluded
- Night + Weekend Appointments* (subject to availability)Included
- Discounted Service LaborIncluded
- On-Site Support Timeline* (for urgent issues)3 business days
- Annual System AssessmentNot included
- Proactive System MonitoringNot included
- Skip the Line, Every TimeNot included
Proactive
$199/monthor $2,197/year with annual billing
- Unlimited 24/7 Remote SupportIncluded
- Guaranteed Remote Support Response Times30 mins
- Access to Advanced Remote Support Appointments*Included
- Prioritized SchedulingIncluded
- Night + Weekend Appointments* (subject to availability)Included
- Discounted Service LaborIncluded
- On-Site Support Timeline* (for urgent issues)3 business days
- Annual System AssessmentIncluded
- Proactive System MonitoringIncluded
- Skip the Line, Every TimeNot included
Signature
$399/monthor $4,405/year with annual billing
- Unlimited 24/7 Remote SupportIncluded
- Guaranteed Remote Support Response Times10 mins
- Access to Advanced Remote Support Appointments*Included
- Prioritized SchedulingIncluded
- Night + Weekend Appointments* (subject to availability)Included
- Discounted Service LaborIncluded
- On-Site Support Timeline* (for urgent issues)1 business day
- Annual System AssessmentIncluded
- Proactive System MonitoringIncluded
- Skip the Line, Every TimeIncluded
*All appointments with Automated Environments Advanced Support team are billed at an hourly rate. Labor is not included in membership plans unless explicitly stated. For a detailed breakdown of rates, please refer to our Terms of Service.
Not interested in remote support, urgent response, discounted rates, and other membership benefits?
On-site only support is available to non-members during normal business hours. All clients must accept our terms of service to request appointments from our support team. Scheduling is subject to availability and regular on-site labor rates apply.
For more information or to sign up, visit our membership site.
View Membership Plans Text or Call 480.568.5242
Questions? Contact us.
